Shipping

Processing time – The time we need to prepare an order for shipping varies depending on the nature of your order. For details, see individual items.

Estimated shipping times – Estimated shipping times for Australia are 3-7 business days. We do our best to meet these shipping estimates, but can’t guarantee them. Actual delivery time will depend on the shipping method you choose.

Tracking – Tracking is provided if you have selected the Tracking option.

Damaged or lost items – Damaged or lost orders should be resolved with the shipping company. We are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of Frankie Loves.

Returns & Exchanges

We don’t accept cancellations, returns or exchanges. However, please contact us if you have any problems with your order.

Ingredients & Allergies Disclaimer

We make every effort to ensure accuracy, currency and consistency of all information contained within our website and any associated documents.

The product images shown are for illustration purposes only and may not be an exact representation of the product. Frankie Loves Barkery reserves the right to change product images and specifications at any time without notice.

This website is for general information only. While articles on nutrition and dog-related topics may be shown on this website, it is not possible to provide accurate advice on every dog’s diet. If you have specific questions about your dog’s health or specialised dietary requirements, please consult your vet.

Links to all external websites on the Frankie Loves Barkery website are provided for your information and to provide proper citation to any articles quoted. All external websites, including their associated information and documents, are listed for the interest and convenience of the user and are the responsibility of the creators of those websites, not this site. Frankie Loves Barkery has no direction or control of the content on any of these sites, and it is the user’s responsibility to make their own decisions about the relevance, accuracy and reliability of information located on all external sites.

Use of the information on this website assumes your acknowledgement and acceptance of this disclaimer.

How Much to Feed

Feed in moderation and under supervision. Our products are meant to be used for dog treats and should not be served as a meal replacement.

Frequently Asked Questions

About our treats

All our products are wheat-free and made from human-grade ingredients. They contain no preservatives, colourings or artificial flavours. For individual details, please see our product pages.

Yes, our treats come in 50g Packs or Sample Packs, which are a great size for training and rewarding. However, always feed in moderation and under supervision – we recommend storing out of paw’s reach. Our products are intended to be used as dog treats and should not be served as a meal replacement.

Yes, our products are safe to eat. All our products are made using human-grade ingredients. However, our treats won’t be very tasty for you and we wouldn’t recommend it.

Yes, you may freeze our products (with the exception of our dehydrated treats) as soon as you get them.

About purchasing & shipping

All Frankie Loves treats are lovingly made from our barkery headquarters in Perth, Western Australia

All treats and biscuits are available for delivery in Australia only, sorry to our international fur-friends! Unfortunately, our Pupcakes are only available for local pickup (Perth).

We bake all our tasty treats to order so please allow at least 3 business days for us to get your order ready. Once baked and packed, estimated shipping times within Australia are 5-7 business days. We do our best to meet these shipping estimates, but can’t guarantee then. Actual delivery time will depend on the shipping method you choose.

Yes, just select “local pickup” as your preferred method of delivery at checkout.

We don’t accept cancellations, returns or exchanges. However, please contact us if you have any problems with your order.