Processing Time – The time we need to prepare an order for shipping varies depending on the nature of your order. Our current processing times are approximately 7 business days. Please contact us if you have any further enquiries.
Australian Orders – All orders within Australia have a flat rate of $8 for Standard Shipping and $15 for Express Shipping. All Australian orders over $80 qualify for free Standard Shipping. Estimated shipping times for Australia are around 7 business days. We do our best to meet these shipping estimates, but can’t guarantee them. Actual delivery time will depend on the shipping method you choose.
International Orders – We are currently only shipping our Accessories (non-perishable products) internationally. Estimated shipping times for International Orders are around 15 business days. We do our best to meet these shipping estimates, but can’t guarantee them. Please contact us if you are unsure before placing an order. Frankie Loves Barkery is not responsible for any countries import or custom tax fees. All taxes, tariffs and other custom fees are the responsibility of the customer.
Damaged or lost items – Damaged or lost orders should be resolved with the shipping company. We are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of Frankie Loves.
Returns & Exchanges
We don’t accept cancellations, returns or exchanges. However, please contact us if you have any problems with your order.
Ingredients & Allergies Disclaimer
We make every effort to ensure accuracy, currency and consistency of all information contained within our website and any associated documents.
The product images shown are for illustration purposes only and may not be an exact representation of the product. Frankie Loves Barkery reserves the right to change product images and specifications at any time without notice.
This website is for general information only. While articles on nutrition and dog-related topics may be shown on this website, it is not possible to provide accurate advice on every dog’s diet. If you have specific questions about your dog’s health or specialised dietary requirements, please consult your vet.
Links to all external websites on the Frankie Loves Barkery website are provided for your information and to provide proper citation to any articles quoted. All external websites, including their associated information and documents, are listed for the interest and convenience of the user and are the responsibility of the creators of those websites, not this site. Frankie Loves Barkery has no direction or control of the content on any of these sites, and it is the user’s responsibility to make their own decisions about the relevance, accuracy and reliability of information located on all external sites.
Use of the information on this website assumes your acknowledgement and acceptance of this disclaimer.
How Much to Feed
Feed in moderation and under supervision. Our products are meant to be used for dog treats and should not be served as a meal replacement.