We love rewarding our customers and their furry friends!

Join our exclusive reward program and start earning your Frankie Rewards points today. By signing up you can earn points and have more opportunities to unlock exciting perks.

HOW IT WORKS

In our Frankie Rewards program, you earn one Frankie Rewards point for every $1 you spend in store while logged in to your account. For 5 Frankie Reward points, review your most recently purchased products. Once you earn 200 points, you automatically receive a $10 voucher to redeem with us.

Frequently Asked Questions

About our treats

All our products are wheat-free and made from human-grade ingredients. They contain no preservatives, colourings or artificial flavours. For individual details, please see our product pages.

Yes, our treats come in 50g Packs or Sample Packs, which are a great size for training and rewarding. However, always feed in moderation and under supervision – we recommend storing out of paw’s reach. Our products are intended to be used as dog treats and should not be served as a meal replacement.

Yes, our products are safe to eat. All our products are made using human-grade ingredients. However, our treats won’t be very tasty for you and we wouldn’t recommend it.

Yes, you may freeze our products (with the exception of our dehydrated treats) as soon as you get them.

About purchasing & shipping

All Frankie Loves treats are lovingly made from our barkery headquarters in Perth, Western Australia

All treats and biscuits are available for delivery in Australia only, sorry to our international fur-friends! Unfortunately, our Pupcakes are only available for local pickup (Perth).

We bake all our tasty treats to order so please allow at least 3 business days for us to get your order ready. Once baked and packed, estimated shipping times within Australia are 5-7 business days. We do our best to meet these shipping estimates, but can’t guarantee then. Actual delivery time will depend on the shipping method you choose.

Yes, just select “local pickup” as your preferred method of delivery at checkout.

We don’t accept cancellations, returns or exchanges. However, please contact us if you have any problems with your order.

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